Welcome to Brooks Rattan Garden Furniture Essex Largest Rattan Garden Furniture Store
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Freephone:  0800 377 7960 

Sales Hotline:  01708 747440 

Customer Service:  01268 931678

Freephone:  0800 377 7960 

Sales Hotline:  01708 747440 

Customer Service:  01268 931678

offers

Brooks Rattan Free Delivery

We are only able to deliver orders to you if you have a permanent address on mainland UK.

We will always endeavour to deliver your goods as soon as possible, but please be aware that the delivery in certain post codes or during busy periods could take longer. The date suggested on your order confirmation is our estimated delivery date*. We will endeavour to deliver your furniture on or before this date. However, circumstances beyond our control may occasionally dictate that items can be delayed; this may be on route to our warehouses from overseas or on very rare occasions unavoidable issues can happen on the day of delivery.

Small orders may be dispatched by post or courier.

For all orders - any changes made to the content of your order will have an impact on your delivery date. We may therefore be unable to deliver your goods on your confirmed delivery date should changes occur and if so, a new delivery date will be given. If we are unable to deliver your entire order on the same day due to unforeseen circumstances, we will deliver your order in instalments. We will not charge you for this; however, if this is at your request, we may charge you extra delivery costs. If we are late delivering one or more of the parts of your order that will not entitle you to cancel any subsequent instalments which complete the order.

You are responsible for providing a safe means of access from the public highway to the place of delivery. If our Home Delivery Team considers that access is unsafe then we will not deliver the goods until safe access is provided.

If the customers or their representatives are not available at the time or day of delivery they should inform us at the earliest possible opportunity by telephone. Should we be requested to make a second attempt at delivery a £70 re-delivery fee will apply.

If we accidentally damage goods in the course of delivery our liability for that damage is limited to the repair, replacement or refund of the goods delivered or the value thereof.

Time of delivery is not covered in these Terms & Conditions. We will not be liable for any loss or damage suffered by you through any reasonable delay due to unforeseen circumstances outside of the reasonable control of Brooks Rattan Garden Furniture or any reasonable rescheduling of delivery (Our Home Delivery Team cannot offer any timed or Saturday deliveries).

In the unlikely event that there is an issue with your goods on arrival - please don't worry; our Customer Service Team will help to resolve the matter for you as quickly and conveniently as possible. To report any issues please contact us via email only on: cs.brooksrattan@gmail.com

*We cannot deal with any complaints on the Sales telephone number.

Once your service case has been raised, a member of our Customer Service Team will look into the best way to resolve the situation and you will be contacted within two working days (N.B. a working day is classified as between Monday to Friday only). 

Do not report any issues to our drivers, showroom staff or Home Delivery team as our Customer Service Team are best placed to expedite the most efficient resolution.

Report all damages within 24 hours of delivery. Please note we will require proof of the damage in the form of a photograph in order to arrange a Furniture Specialist to resolve any issues and to create a paper trail of your complaint.

Remember that although we offer free delivery we do subsidise your delivery fees on these items, therefore if you wish to return any items we reserve the right to refund less than the original purchase price.

In the event that you choose to have your goods delivered to your own third-party carrier we will not accept any responsibility or liability for any damage to your goods after delivery or handover to your chosen agents/shippers and it will be accepted to be at your own risk.

If you decide to cancel your order after we have dispatched for delivery, but have been unable to due to any cause or circumstance beyond our reasonable control (including, but not limited to, adverse weather conditions, floods or acts of God), a return fee will apply.

The items will generally be delivered via a 7.5 tonne vehicle, so please be sure your property is accessible for this size of vehicle. If we are unable to deliver the goods due to there being no safe means of access, we reserve the right to cancel your order and refund the payments subject to our refund policy.

For orders of multiple items, the estimated delivery date* will be assigned according to the longest lead-time. If multiple orders are placed for the same delivery address, these will be grouped and the estimated delivery date will again be chosen according to the longest lead-time.

Where applicable, to ensure guaranteed Christmas delivery we will contact you beforehand to arrange a date to deliver your order. If you are unable to accept this delivery date we can arrange an alternate date, but due to the complex nature of re-arranging the route, we cannot guarantee this will be prior to the Christmas holidays.

Unfortunately we are currently unable to deliver to the Isle of Wight, if this applies to you, please call our Customer Service Team immediately.