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Welcome to Brooks Rattan Garden Furniture Essex Largest Rattan Garden Furniture Store

Freephone:  0800 377 7960 

Sales Hotline:  01708 747440 

Freephone:  0800 377 7960 

Sales Hotline:  01708 747440 

Romford Sales: 01708 736100     Laindon Sales: 01268 411441

Brooks Rattan Guarantee

Here at Brooks Rattan we can assure our customers that our products are of a high quality and that they comply with UK certifications. We take great care across all stages of our production, ensuring the end result is one we are proud of.

Our in house designs are unique, making Brooks Rattan furniture exclusive to us. As direct importers of rattan garden furniture and UK manufacturers of Sunbrella Fabric furniture, we are pleased to offer creative contemporary pieces of product ranges at affordable prices.

This confidence in our products means we can offer our customers an all-weather guarantee on all our outdoor furniture, covering both manufacturing and/or material defects. This is offered to the original purchaser only; guaranteeing a repair, replacement or Credit Note in accordance with our terms.

Please note, outdoor cushions are advertised as shower proof; they are not intended to be stored outside.

Brooks Rattan reserves the right to reject any claim resulting from weather damage.

Our guarantees are only valid for the UK mainland, from the date of purchase, to the original purchaser only and may be subject to our terms. Our guarantees do not cover the normal wear and tear of furniture or any damages that arise due to misuse, negligence or incorrect assembly nor do they cover ex display items that are all sold as seen.

Unless otherwise stated at your point of order, Brooks Rattan will not honour the guarantee for a customer who reports damages caused from solvents as a result of cleaning the furniture.

Please note: The guarantee is intended to cover the original purchaser only, valid from day of purchase and is not transferable, nor does the guarantee cover Cushions, Parasols or Glass.

A valid claim will be accepted if the customer produces their original invoice as proof of purchase in addition to the above conditions being met and we offer a replacement or *Credit Note to the original value only minus 10% for every year of use.

Products must be within the Mainland UK.

 

*Credit notes are non transferable, unused credit from any transaction will not be reissued and will be cancelled. Credit notes are valid for 12 months from date of issue.

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